Segway Navimow i105E error 6102 — Local map acquisition error

Likely cause or condition

• The mower cannot acquire the local map required for navigation.

Also note whether the message appeared after a collision, a map or app change, poor weather, maintenance, charging, or work near the affected lawn area. That timing helps separate a temporary operating condition from a repeatable mower, station or installation fault.

Step-by-step diagnosis

1. Step 1. Press STOP to clear the error.
2. Step 2. Restart the mower if the error remains.
3. Step 3. Contact Navimow support if it returns after restart.
4. Step 4. Record the exact code and preserve the current map before making changes.
5. Step 5. Confirm the mower is online and the official app is showing the expected mower and lawn.
6. Step 6. Use the manufacturer STOP or restart sequence before attempting a new mapping session.
7. Step 7. Check whether the error occurs across the map or only near one boundary, island or channel.
8. Step 8. Confirm there have been no recent app, account, station-position or lawn-layout changes.
9. Step 9. Test positioning in an open part of the lawn before deciding that the saved map is corrupt.
10. Step 10. Avoid deleting a usable map unless the manufacturer procedure specifically requires it.
11. Step 11. Escalate with screenshots and the exact time of occurrence if map acquisition still fails.

After each safe action, write down whether the code cleared, returned immediately, or returned only at a particular place. Stop the test if the mower, battery, cable or charger shows heat, damage, water ingress, burning smell or abnormal noise.

How to interpret the result

• The code clears and stays cleared: complete a short supervised mowing test. Recheck the same area or operating condition before considering the fault resolved.
• The code returns in one location: investigate the lawn, map, passage, signal environment or installation at that location before blaming mower hardware.
• The code returns everywhere: preserve the exact code, time, app screenshots and actions already completed. That evidence gives an authorised technician a cleaner starting point.
• The official first action cannot be completed: stop. Do not improvise around safety systems, sealed electronics or damaged lithium batteries.

Safety limits

Press STOP and switch the mower off before moving it or inspecting wheels, the underside, camera or charging contacts.

Never bypass a safety switch, work on powered charging equipment, or open a swollen, hot, leaking or damaged lithium battery. Manufacturer instructions for the exact mower take priority over general guidance. Use an authorised dealer whenever a procedure requires internal electrical testing, sealed-unit access or battery work.

Keep a useful fault record

Save the mower model, serial number, code, date, weather, lawn location, status lights and each completed check in Mower Passport. If the error returns, this history can show whether it is seasonal, location-specific, related to charging, or becoming more frequent. It also prevents the same checks being repeated during a service visit.

Manufacturer reference and editorial method

Segway Navimow official consumer support ↗

This guide paraphrases the official fault meaning and first-response actions, then adds a structured, safety-limited diagnostic workflow. It is reviewed as a distinct model-and-code topic before publication. MowerFixAI is independent of mower manufacturers and does not reproduce manufacturer manuals.