Segway Navimow i105E error 6116 — Failed to pass through channel

Likely cause or condition

• The mower cannot complete passage through a mapped channel because of obstacles, mapping constraints or Channel Sense.

Also note whether the message appeared after a collision, a map or app change, poor weather, maintenance, charging, or work near the affected lawn area. That timing helps separate a temporary operating condition from a repeatable mower, station or installation fault.

Step-by-step diagnosis

1. Step 1. Press STOP to clear the error and resume the task.
2. Step 2. Remove accessible obstacles and inspect the mapped channel width/path.
3. Step 3. If it repeats, create a VisionFence-off zone around the problem area.
4. Step 4. Alternatively review Channel Sense under Settings > MOWER > Advanced Features > VisionFence.
5. Step 5. Record the precise channel or passage where the event occurs before changing the map.
6. Step 6. Press STOP and remove accessible obstacles only after the mower is safely isolated.
7. Step 7. Inspect the route width, surface, edges and nearby objects from the mower camera height.
8. Step 8. Check that the mapped channel joins both work areas cleanly without sharp turns or pinches.
9. Step 9. Review the relevant vision or channel setting in the official app.
10. Step 10. Run one supervised test through the same passage and note where the attempt stops.
11. Step 11. Use an exclusion zone or map adjustment only for the confirmed repeatable problem area.
12. Step 12. Escalate if the mower fails in several clear channels after settings and map checks.

After each safe action, write down whether the code cleared, returned immediately, or returned only at a particular place. Stop the test if the mower, battery, cable or charger shows heat, damage, water ingress, burning smell or abnormal noise.

How to interpret the result

• The code clears and stays cleared: complete a short supervised mowing test. Recheck the same area or operating condition before considering the fault resolved.
• The code returns in one location: investigate the lawn, map, passage, signal environment or installation at that location before blaming mower hardware.
• The code returns everywhere: preserve the exact code, time, app screenshots and actions already completed. That evidence gives an authorised technician a cleaner starting point.
• The official first action cannot be completed: stop. Do not improvise around safety systems, sealed electronics or damaged lithium batteries.

Safety limits

Press STOP and switch the mower off before moving it or inspecting wheels, the underside, camera or charging contacts.

Never bypass a safety switch, work on powered charging equipment, or open a swollen, hot, leaking or damaged lithium battery. Manufacturer instructions for the exact mower take priority over general guidance. Use an authorised dealer whenever a procedure requires internal electrical testing, sealed-unit access or battery work.

Keep a useful fault record

Save the mower model, serial number, code, date, weather, lawn location, status lights and each completed check in Mower Passport. If the error returns, this history can show whether it is seasonal, location-specific, related to charging, or becoming more frequent. It also prevents the same checks being repeated during a service visit.

Manufacturer reference and editorial method

Segway Navimow official consumer support ↗

This guide paraphrases the official fault meaning and first-response actions, then adds a structured, safety-limited diagnostic workflow. It is reviewed as a distinct model-and-code topic before publication. MowerFixAI is independent of mower manufacturers and does not reproduce manufacturer manuals.