How to fix: 6103
If your Segway Navimow X390 is showing 6103, the likely area to investigate is: Position acquisition error.
Quick answer
If your Segway Navimow X390 is showing 6103 , the likely area to investigate is: Position acquisition error.
What matters on the X390
This Navimow model is a wire-free mower, so map quality, positioning, station placement and the approach path can matter as much as the mower hardware itself.
Use the exact error text shown by the mower or app. Similar wording across mower generations does not always mean the same component has failed.
Start with these checks
- Push mower into charging station.
- Press STOP.
- Resume task.
- If persistent, restart mower.
- If still persistent, contact Segway support.
- Record the exact message or behaviour before restarting the mower.
Stop if: the mower has damaged wiring, a swollen/damaged battery, severe vibration, water inside electrical areas, or would require opening sealed electronics.
What this fault can mean
Position acquisition error. Similar symptoms can have more than one cause, so work through the checks in order rather than replacing parts immediately.
Diagnostic decision
- Clears after dock/reset → continue
- Persists after restart → support/positioning diagnosis
Need a model-specific diagnosis?
Answer a few questions in MowerFix AI to narrow down the likely fault before ordering parts.
Diagnose my X390Safety: switch off and safely isolate the mower before inspection. Do not open sealed electrical assemblies unless qualified. MowerFix AI provides troubleshooting guidance, not a guaranteed diagnosis.
Before buying parts
Do not order parts solely from the error wording. Confirm the failing system with the checks above first.
X390 General mower fault FAQ
Can I keep mowing with this 6103 fault?
If the mower is repeatedly stopping, vibrating, failing to charge/dock or reporting a safety-related warning, stop and diagnose the cause first. Continuing can turn a minor obstruction or installation problem into a larger repair.
Should I replace a part immediately on my X390?
Do not order parts solely from the error wording. Confirm the failing system with the checks above first.
What information should I record before contacting a dealer?
Record the exact error/message, charging-station light or app status, when the fault occurs, whether it is location-specific, and any recent changes to the garden, station, map, boundary wire or mower firmware.
When should the X390 go to a professional repairer?
Use a dealer or qualified repairer when the fault persists after safe external checks, when sealed electronics or battery packs would need opening, when wiring/electrical testing is required, or when the manufacturer procedure calls for service.
How this guide is prepared
Prepared by MowerFix AI. We separate manufacturer-supported troubleshooting from owner observations and avoid presenting an unverified part as a confirmed repair. Last reviewed: .
Still not sure what has failed?
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